SHIPPING & RETURNS
John Sample Automotive ships overnight express airbag whenever possible. If size of package exceeds limits for airbag, the goods will be shipped via road freight. There is a flat fee of $20 for shipping to anywhere in Australia and $45 for all other countries. For Worldwide shipment please allow 7 working days from date of order to receive your goods. If you do not receive your goods within this time, please contact us for further details.
John Sample Automotive offers the most reliable shipping service possible, therefore our delivery drivers require a delivery confirmation signature from the receiver. This means we cannot ship to PO boxes and require a delivery address where someone will be available to receive the goods and sign the confirmation. This is to ensure your order is delivered with minimum risk involved for your goods to go missing.
We will advise the customer within two days if the order cannot be filled for any reason.
Return & Refunds
John Sample Automotive take all care to ensure that product descriptions are correct and true. It is the customer’s responsibility to ensure that they know the product size, colour and purpose prior to purchasing. Please contact us should you require further information on products. It is at the discretion of John Sample Automotive to refuse exchanges or refunds. If a customer requests a refund or exchange due to damaged or faulty goods the product will need to be sent back and assessed prior to acceptance of credit or warranty. We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect. Please do not hesitate to contact us for further information.
Terms & Conditions
At John Sample Automotive, we have made every effort to ensure the safety of your personal information. Your right to privacy is very important. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. This is why we have put a policy in place to protect your personal information. Below is a summary of our policy.
Please note that all transactions are in Australian dollars